What is Global Distribution System (GDS) ?

Do you know what is Global Distribution System?

Introduction

In today's fast-paced world, the travel industry depends heavily on technology to streamline and simplify the process of booking for travelers across the globe and travel professionals alike. Global Distribution Systems (GDS) play a crucial role in this domain, acting as the backbone of the travel industry. In this article, we will explore what GDS is, its features, how GDS work, who can use it, how to become a certified GDS provider, the learning curve to master GDS, and the popular GDS systems dominating the market today.

What is GDS?

Global Distribution Systems (GDS) are computerized networks that serve as central reservation and booking systems for the  entire travel industry. They connect various travel service providers, such as airlines, hotels, car rental companies, and travel agencies, with potential customers who are looking to book travel tickets and avail of various travel-related services. GDS platforms allow these entities to access real-time information on flight schedules, seat availability, hotel room inventory, and other travel-related services. By consolidating data from multiple suppliers, GDS enables travel professionals to compare options and make bookings efficiently. One of the most important uses of GDS is to get the least fare analysis based on a Coded search inside the GDS.

Features of GDS

1. Real-Time Information: GDS platforms provide up-to-date information, allowing travel agents to view real-time availability, prices, and travel options from various suppliers. GDS is a live platform and fares are being updated every second you get the latest fare information and the availability status.  

2. Global Reach: GDS has a global reach, connecting travel agents and suppliers across different countries and continents, making it easier to access a diverse range of travel services.  For example, if you are located in India, and want to book a ticket from Abu Dhabi to Chicago or from London to Paris you can search and book the ideal route for the sector you are looking for.   GDS gives you the option to find the shortest possible route and also the least-cost route for any sector of travel.

3. Flight, Hotel, and Car Rental Bookings: GDS facilitates bookings not only for flights, but also for other bookings like hotels, car rentals, and other travel-related services, all in one centralized system.

4. PNR Management: GDS uses a Passenger Name Record (PNR) system to manage reservations and travel itineraries for customers, streamlining the booking process.  By making a PNR search, GDS efficiently manages various records of the passengers like PNR creation, storing reservation details, Retrieval, and modification, Integrating Multiple Services, Confirmation and Ticketing, PNR History, Cancellation, and Refunds, Communicate with airlines and suppliers, Synchronise across platforms.

5. Integrated Payment Options: GDS platforms offer secure payment options, allowing travel agents to make bookings and process payments directly through the system.

6. Fare Comparison: GDS allows travel agents to compare fares and offerings from different airlines and suppliers, ensuring the best deals for their clients. In this way, you get the lowest possible and ideal route itinerary for your travel.  

7. Booking Modifications: Travel professionals can modify bookings, change dates, upgrade services, or add extras like meals or special requests through the GDS.  All these can be done by the PNR data.  

8. Ticketing and E-Tickets: GDS supports ticketing, issuing e-tickets, and managing reservation confirmations efficiently.

9.  Holding the Tickets: GDS also provides you the option to hold your ticket up to a certain time period by blocking the ticket so that it does not go away to anyone while you make the payment and confirm your booking, subject to certain time periods. 

10.   24/7 x 365 days a year Coverage: Accepts bookings from all travel agents from the entire globe 365 days a year without any break. 

11. Automatic conversion of currency exchange: GDS provides automatic conversion of currency exchange for all bookings made from and between any sector/region/continent/country based on the current exchange value at the time of booking.  

How Does GDS Work?

Global Distribution Systems (GDS) as we have seen, works as a centralized platform that connects various travel agents, online travel agencies, and other travel service providers with airlines, hotels, car rental companies, and other travel suppliers. GDS operates through a sophisticated network that facilitates the distribution and booking of travel services. Here's how GDS works:

Data Aggregation:

GDS platforms collect and aggregate data from multiple travel suppliers, including airlines, hotels, car rental companies, and other service providers. This data includes real-time information on flight schedules, seat availability, hotel room inventory, car rental options, prices, and other travel-related services.

Inventory Management:

Travel suppliers update their inventory and pricing information in the GDS regularly. This ensures that the data available to travel agents and other users of the GDS is up-to-date and accurate.

Travel Agent Access:

Registered travel agents and other authorized users can access the GDS through a secure login. Upon accessing the GDS, they can search for travel services based on specific criteria, such as destination, dates, class of service, and more.

Real-Time Information:

One of the key features of GDS is its ability to provide real-time information. When travel agents search for flights, hotels, or other services, the GDS immediately retrieves and displays the latest available options and prices from various suppliers.

Comparison and Booking:

With the information presented in real-time, travel agents can compare different options for flights, hotels, and car rentals. They can view various fare classes, room types, and additional services. Once the desired travel services are selected, the travel agent can proceed to book the services directly through the GDS platform.

Reservation and PNR Creation:

When a travel agent makes a booking, the GDS creates a Passenger Name Record (PNR) to manage the reservation. The PNR contains all the details of the booking, including the passenger's name, contact information, flight details, hotel reservation, and any other services booked.

Confirmation and Ticketing:

After completing the booking, the GDS issues a confirmation and generates electronic tickets (e-tickets) for flights. The confirmation and e-tickets are sent to the travel agent and the traveler via email or other communication channels.

Modifications and Updates:

GDS allows travel agents to modify bookings if required, such as changing flight dates, upgrading services, or adding special requests. It also handles cancellations and updates, inventory in real-time to reflect any changes made to the reservation, and provides refunds or additional payment as per modified ticket. 

Payment Processing:

GDS platforms often integrate secure payment gateways, allowing travel agents to process payments directly through the system. This streamlines the payment process and ensures secure transactions.

Commission Tracking:

GDS also helps track commissions for travel agents. Travel suppliers pay commissions to the travel agent for each booking made through the GDS platform, and the GDS system keeps a record of these transactions. By centralizing travel services and information, GDS streamlines the booking process, making it efficient for travel agents and convenient for travelers. This robust system has become an essential tool in the travel industry, connecting millions of travelers with their desired services worldwide.

Who Can Use GDS?

GDS is primarily used by travel professionals, including travel agents, tour operators, and online travel agencies. These entities connect to GDS platforms to access and book travel services for their customers. Additionally, airlines, hotels, and other travel suppliers also utilize GDS networks to distribute their inventory and reach a broader audience of potential customers.

How to Become a Certified GDS Provider?

To become a certified GDS provider, one must go through a process of registration and certification with the chosen GDS company. Here are the general steps:

Choose a GDS Provider: Decide which GDS platform you want to work with. Popular GDS providers include Amadeus, Sabre, Travelport, and more.

Register: Register as a travel agency or service provider with the chosen GDS. Provide all necessary information and documentation required for the registration process.

Training: Undergo training on using the GDS system. GDS providers usually offer training programs that cover various aspects of the platform, including booking procedures, PNR management, fare rules, and more.

Certification: Upon completing the training, take the certification exam to demonstrate your proficiency in using the GDS system. Certification ensures that you are competent in utilizing the GDS to its full potential.

Fees: Some GDS providers may charge fees for registration, training, and certification. Be prepared to invest in the process.

How Long Does It Take to Master GDS?

The time it takes to master GDS varies depending on individual learning abilities and the level of complexity of the GDS system being used. Generally, the initial training can last from a few days to a few weeks, depending on the depth of knowledge required. You will be awarded a Certificate of Completion by the GDS provider. After the initial training, continuous usage and practice will further enhance proficiency. To become a competent GDS user, it is essential to practice regularly, handle real bookings, and familiarize yourself with various scenarios. Gaining expertise in using the system efficiently may take several months of regular practice and exposure to different travel booking situations.

Popular GDS in the Market Today

As of today, several GDS systems dominate the travel industry, each offering unique features and services. Here are some of the popular GDS platforms:

Amadeus: Amadeus is one of the largest and most widely used GDS platforms in the world. It connects travel agents with a vast network of airlines, hotels, car rental companies, and other travel suppliers.  Click Here to know more about Amadeus.

Sabre: Another major GDS system, Sabre, is known for its extensive inventory and real-time access to travel services. Click Here to know more about Sabre.

Travelport: Travelport is the parent company of several GDS platforms, including Galileo, Apollo, and Worldspan, catering to different segments of the global travel market.  Click Here to know more about Travelport.

Abacus: Abacus is prominent in the Asia-Pacific region, serving as a leading GDS for travel agencies in that area.  Click Here to know more about Abacus. 

Sirena-Travel: Widely used in Russia and CIS countries, Sirena-Travel provides travel booking solutions for airlines, hotels, and agents in the region. Click Here to know more about Sirena Travel. 

KIU System Solutions: KIU offers comprehensive travel booking services, catering to the African market.

If you are a travel agent or using any of the above or other than the above GDS, please comment and share your experience with us with the name of the GDS you are using.  

Conclusion

Global Distribution Systems (GDS) have revolutionized the travel industry by providing a centralized platform for travel professionals to access, compare, and book travel-related services. With real-time information, global reach, and integrated payment options, GDS enables efficient and seamless travel bookings for both travel agents and customers. Becoming a certified GDS provider requires registration, training, and certification, and while mastering GDS takes time and practice, it empowers travel professionals to provide their clients with the best travel experiences possible. As the travel industry continues to evolve, GDS will remain a vital tool, powering the efficient booking process for travelers worldwide.

Adding beauty to the feather, the role of Artificial Intelligence (AI) in Global Distribution Systems (GDS) has become increasingly significant in recent years, revolutionizing the travel industry by enhancing efficiency, personalization, and overall user experience. AI has brought about transformative changes in how GDS platforms operate and has positively impacted both travel agents and travelers.